Terms & Conditions

• These terms constitute a legally binding agreement between you and Modern School ERP
• By registering or using our portal, you confirm you are at least 18 years old, or a minor using the service under parental/guardian supervision
• Parents/guardians are responsible for their minor children's use of the portal
• If you do not agree to these terms, you must immediately stop using our services

• Login credentials are issued by the school administration and are personal and non-transferable
• You are solely responsible for maintaining the confidentiality of your username and password
• You must immediately notify the school at admin@school.com of any unauthorized use of your account
• The school reserves the right to suspend or terminate accounts that violate these terms
• Multiple failed login attempts may result in temporary account lockout for security
• Do not use automated tools, bots, or scripts to access the portal

• Admission is subject to seat availability, age criteria, and eligibility as per school norms
• All information submitted in the admission form must be accurate, complete, and truthful
• Submission of forged, falsified, or misleading documents will result in immediate cancellation of admission without refund
• The school reserves the right to verify all submitted documents at any time
• Admission confirmation is subject to document verification and fee payment
• The school's decision on admission matters is final and binding

Payment Processing:

• Online fee payments are processed through PCI-DSS compliant payment gateways including Razorpay, PayU, Cashfree, Paytm, and PhonePe
• By making a payment, you authorize the school to charge the specified amount to your selected payment method
• All transactions are in Indian Rupees (INR)
• Keep your transaction ID / payment receipt for all future references

Failed Transactions:

• If money is debited but payment status shows failed, it will be auto-refunded within 5-7 business days by the payment gateway
• Do not make duplicate payments — contact school office first

Refund Policy:

• Admission fees are non-refundable once the admission process is completed
• In case of duplicate payment, refund will be processed within 7-10 business days
• Refund requests must be submitted in writing to the school office within 30 days of payment
• Refunds will be credited to the original payment source only

By providing your mobile number, you consent to receive the following communications:

• OTP Messages: One-time passwords for login and verification (transactional)
• Fee Reminders: Notifications about pending fees and payment confirmations
• Academic Alerts: Exam schedules, results, attendance alerts
• Important Notices: School announcements and emergency notifications

WhatsApp (Meta Business API):

• Messages are sent via Meta's official WhatsApp Business API in compliance with WhatsApp Business Policy
• Only approved message templates are used for notifications
• You can opt out by replying STOP or contacting the school

SMS (TRAI DLT Compliant):

• All SMS communications comply with TRAI's Distributed Ledger Technology (DLT) regulations
• Only DLT-registered templates are used for sending SMS
• Sender ID is registered with telecom operators as per TRAI guidelines
• To opt out of SMS, contact school administration

The following are strictly prohibited and may result in legal action:

• Attempting to gain unauthorized access to any part of the portal or database
• Reverse engineering, decompiling, or attempting to extract source code
• Uploading viruses, malware, or any malicious code
• Scraping, crawling, or automated data extraction without written permission
• Sharing, selling, or distributing other users' personal data
• Impersonating school staff, teachers, or other students
• Using the portal for any commercial purpose without written authorization
• Attempting to manipulate marks, attendance, or any academic records
• Posting offensive, defamatory, or inappropriate content

• All content on this portal — including text, images, logos, software code, and design — is the exclusive property of Modern School ERP
• Student data, marksheets, ID cards, and certificates generated by this system are official school documents
• Unauthorized reproduction, distribution, or modification of any content is strictly prohibited
• The school name, logo, and branding may not be used without written permission

The portal is provided "as is" without warranties of any kind. Modern School ERP shall not be liable for:

• Temporary service interruptions due to maintenance, server issues, or force majeure
• Data loss due to unforeseen technical failures (though we maintain regular backups)
• Actions of third-party payment gateways or messaging services
• Incorrect information submitted by users leading to processing errors
• Internet connectivity issues on the user's end

Our maximum liability in any case shall not exceed the fee amount paid for the specific transaction in dispute.

• These terms are governed by the laws of India
• Any disputes shall be subject to the exclusive jurisdiction of courts in the school's district
• We encourage resolving disputes amicably — contact us first at admin@school.com
• For consumer disputes, you may approach the appropriate Consumer Forum

• We reserve the right to modify these terms at any time
• Significant changes will be notified via school notice board and email
• Continued use of the portal after changes constitutes acceptance of the new terms
• It is your responsibility to review these terms periodically

Grievances will be acknowledged within 48 hours and resolved within 30 days as per IT Act, 2000.