Refund & Cancellation Policy

We accept online payments for the following:

• School Tuition Fees (Monthly / Quarterly / Annual)
• Admission / Registration Fees
• Examination Fees
• Transport Fees
• Miscellaneous Charges (Library, Sports, etc.)

Payments are processed through PCI-DSS compliant gateways: Razorpay, PayU, Cashfree, Paytm, PhonePe.

The following fees are strictly non-refundable once paid:

• Admission / Registration Fee — Non-refundable under any circumstances
• Examination Fee — Non-refundable once the exam schedule is published
• Annual Charges — Non-refundable after the academic session begins
• Processing / Convenience Fee charged by payment gateway — Non-refundable

Refunds will be processed in the following cases:

• Duplicate Payment: If the same fee is paid twice due to technical error, the duplicate amount will be refunded
• Excess Payment: If more than the required amount is paid, the excess will be refunded
• Failed Transaction (Amount Debited): If your account is debited but payment status shows failed, refund will be auto-initiated by the payment gateway within 5-7 business days
• Admission Cancellation by School: If the school cancels admission due to its own reasons (not due to student misconduct), fees paid will be refunded after deducting administrative charges

To request a refund, follow these steps:

1. Email us at admin@school.com with subject: "Refund Request - [Transaction ID]"
2. Include: Student Name, Class, Transaction ID, Amount, Date of Payment, Reason for Refund
3. Attach screenshot of payment confirmation / bank statement
4. Refund requests must be submitted within 30 days of the transaction date

Or visit the school office with your payment receipt during working hours.

• Online fee payments cannot be cancelled once the transaction is initiated
• Admission applications can be withdrawn before document verification — admission fee will not be refunded
• If a student leaves mid-session, fees for the remaining months are not refundable
• Transport fee cancellation requests must be submitted 30 days in advance

For urgent payment issues, call us directly. We aim to resolve all payment disputes within 48 hours.